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Expands Insight Reach: Utilizing Formetrics for Market-Wide Customer Surveys
Overview
Kids Brand Store curates a premium selection of children's clothing from top fashion brands such as Calvin Klein, Polo Ralph Lauren, Nike, and Gant. Kids Brand Store aims to utilize the Formetrics Platform for a variety of surveys and measurements, including, but not limited to, customer surveys distributed via email and SMS, website or e-commerce platform-linked customer surveys aimed at evaluating elements such as the purchasing process.
Using the Formetrics Platform has helped us improve our effectiveness in customer feedback. User friendly surveys across different channels have provided deep insights, improving our services – and hopefully in the long run our customer satisfaction.
Hannah Almerud
Head of Marketing, Kids Brand Store
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